AI chatbots, agents and automation for e-commerce
An AI product advisor is a chatbot that knows your catalogue, specifications, prices and stock levels, and guides the customer to the right product like a good salesperson. AI automation is the same technology put to work on your team's repetitive tasks: handling enquiries, preparing quotes, updating product descriptions.
A customer enters the store with the question "which of these 40 models fits my laptop", does not find an answer within 30 seconds and leaves. Your team writes the same replies every day. Product descriptions sit in the queue for months. These are exactly the places where AI pays for itself the fastest.
We do not sell an off-the-shelf plugin. We design the solution around your catalogue, your processes and your data, and before that we tell you straight whether it will pay off in your case at all.
What exactly we do
Product advisors
A chatbot that establishes the customer's need in conversation and matches a product based on full specifications, prices and stock. Exactly the kind we built for our flagship store.
Customer service automation
Classification and draft replies for repetitive enquiries, with difficult cases handed to a human. Your team handles exceptions, not routine.
Product content automation
Generating and updating descriptions from catalogue data, with quality control before publication.
Automating small processes
Quoting, enquiry routing, notifications, integrations between the store and company systems. Small things that add up to hours every week.
Internal agents
Assistants for your team working on company data: from searching documentation to preparing summaries.
Post-launch care
We monitor answer quality and develop the solution together with your catalogue and processes.
See our chatbot in action
We built a product advisor from scratch and are currently rolling it out on our flagship store systemowcy.pl. It matches a privacy filter to a specific laptop, monitor or tablet model based on a conversation with the customer. It uses full product specifications, knows current prices and stock levels, and knows what we can bring in to order directly from the USA and how long it takes. Want to see how it handles a conversation? Book a short live demo.
Frequently asked questions
How is an AI chatbot different from an ordinary rule-based chatbot?
A rule-based chatbot only knows the scenarios someone predicted by hand, and falls over at the first unusual question. A chatbot built on language models understands a question asked in any words and answers based on your data: catalogue, prices, stock. The difference is like the one between a phone menu and a conversation with a good salesperson.
How will the chatbot know my products and prices?
We connect it to your store's data: the product catalogue, specifications, prices and stock levels. The chatbot answers from that data, not from the model's general knowledge, so it talks about your offer, not about the internet.
Can the chatbot give wrong information, and how do you prevent it?
Language models can make things up, which is why we design advisors to answer only from the store's data, admit when they do not know something, and hand difficult cases to a human. Before launch we test the bot on real customer questions, and after launch we monitor answer quality.
Are my product data and customer data safe?
Yes. At the start we agree which data the bot actually needs (usually only the catalogue and stock, no personal data), and we configure processing in line with GDPR. The exact data flow model is described in the implementation documentation before anything goes live.
How long does it take to implement a product advisor?
Typically from a few weeks to a few months, depending on the quality of your product data and the scope of integrations. A test version on a sample of the catalogue comes first, so you can see real conversations before full rollout.
Will a chatbot replace my customer service team?
No, and it should not. The chatbot takes over repetitive questions and works outside business hours, while difficult or unusual cases are handed to a human with the full conversation context. Your team does not disappear, it just stops answering the same thing over and over.
Let us check how this looks for you
The first conversation is free and comes with no obligations. We will tell you honestly whether and where AI makes sense in your case.
Talk to us